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Shipping & Returns

INTERNATIONAL GROCERIES delivers anywhere in Australia and also accepts International orders. 

Delivery Method (Australia Only)

 We use a combination of Australia Post and Courier depending on your location. If you select to ship your item to a PO Box we can only use Australia Post. Please note that all shipping cost on the website is calculated based on Australia Post eParcel rate - (Defaults to the highest possible rate), however before final shipment, the postage charged will be reviewed and adjusted accordingly. We will issue you with a refund or a store credit for the excess postage paid. This store credit can be used to offset against your next order. 

If the calculated freight seems unexpectedly high please contact us and we will do a manual calculation and quote the actual postage. Be aware that all freight is calculated on cubic measurements whether it be post office or courier, so an item may be light in weight but could be large in size and freight will be calculated accordingly.  If you want to make the most of your postage charge you may find that adding another item will not incur any extra charges due to weight breaks.  

Delivery Method (International)

For International Orders the postage cost is for "Standard Air Mail (With Tracking)" For order under 2kg you will also have the option to choose "Economy Air  (Tracking Services is  Not  Available).  For orders over 20kg, please contact us for a custom shipping quote. 

Each country has specific regulations about what can (and can't) be delivered. Please note - it is your responsibility to ensure that all items you order from us comply with your countries customs regulations. Before ordering please check  for details on what items your country prohibits.  

To Calculate Estimated Shipping Cost

Shipping rates vary according to the weight of your order and the delivery address. The calculations are based on Standard Australia Post Rates.

To check how much shipping will cost before you checkout, simply:

  1.  Add the goods you want to the Cart
  2.  Click on “Cart” - appears on the Shopping Cart  (yellow box on the left hand side of each page)
  3.  Click on “Estimate Shipping & Taxes” (below the list of cart items)
  4.  Enter the CountryState & Postcode (for the delivery address)
  5.  Click “Get Quotes” and Select “Australia Post”
  6.  Click on “Apply Shipping”  and  you'll get your Estimated Shipping Cost

 

Delivery  

Shipping times vary according to public holidays and delivery address. We endeavour to dispatch your order within 2 working days of receipt of payment.  We will send you a confirmation email when your order has been shipped.  If your order is sent through Australia Post, you will receive a confirmation email from Australia Post with a tracking number, which you can check at http://auspost.com.au/track

To ensure that your order is delivered on time, please check the delivery address is correct when placing the order. Re-delivery due to incomplete or incorrect address will delay your delivery and will incur additional shipping charges. If you would like to provide special instructions for your delivery (example: "if no one is home, please leave at front door"), please include it in the comments when placing your order. 

 If you have not received your order within 10 days, or have not heard from us, please notify us via email at: info@internationalgroceries.com.au  

Standard Shipping - average delivery times, from date of shipment:

 

Refund and Returns

Your satisfaction is our first priority at INTERNATIONAL GROCERIES. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your account. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned in their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. 

Returns Process

To return an item, please send it to:

International Groceries

147 Bryants Road,

Loganholme, QLD 4129.  Australia

Tel: 07 - 3806 4275

 Please include the following information: